Summary
If you're experiencing issues with your Stripe connection in FlowerBuddy, this guide will walk you through how to verify the connection in both your FlowerBuddy workspace settings and your Stripe dashboard. You’ll learn how to confirm whether FlowerBuddy is properly connected and what to do if it’s not showing up in your installed apps.
Instructions
In FlowerBuddy, open your Workspace Settings:
Click the bottom icon on the left-hand sidebar, or
Click your profile picture and then select Manage on your workspace card.
Go to the Payments Integration tab.
Check if your Stripe account is listed:
You should see your Stripe account with green check marks.
If no Stripe account is connected, follow the prompts to connect one.
If your account is connected but still having issues, log in to your Stripe dashboard.
In Stripe:
Use the search bar to search for “app”.
Select the top result: Settings > Team and Security > Installed Apps.
Under Connect Extensions, check if FlowerBuddy is listed.
If FlowerBuddy is not listed:
You may have multiple businesses in Stripe.
Click the dropdown menu in the upper left corner of Stripe.
Switch to any other business listed and repeat the steps to search for the FlowerBuddy app.
If you find it under a different business, FlowerBuddy is connected there. No further action needed.
If you still can’t find the FlowerBuddy extension:
Stripe may have disconnected from FlowerBuddy without notifying FlowerBuddy.
Return to your FlowerBuddy workspace settings > Payments Integration.
Click Remove Stripe Account.
Reconnect your Stripe account by following the prompts.
Once reconnected, go back to Stripe and confirm the FlowerBuddy app appears under Installed Apps.