Retry a failed billing payment

Retry a failed billing payment only after confirming that the workspace billing method can cover the charge. A retry uses the current FlowerBuddy billing method and can create or pay the required FlowerBuddy fee invoice.

The failed-payment area is on the Payment History tab, separate from client payment history.

1. Open Workspace Settings and select Payment History.

2. Find the payment in Failed Payments.

3. Select Retry Payment.

4. Read the Confirm Retry Payment dialog, including the affected event and fee.

5. Confirm the retry only when the payment method and amount are correct.

When the retry succeeds, FlowerBuddy updates the failed-payment state for the affected event. If the retry cannot be completed, update the billing method in Subscription before trying again.