> For the complete documentation index, see [llms.txt](https://help.flowerbuddy.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.flowerbuddy.co/reference/workspace-settings/integrations/payments/cancel-your-xplor-pay-account.md).

# Cancel your Xplor Pay account

To cancel your Xplor Pay merchant account, complete the **Close Merchant Account Request Form** and email it directly to Xplor Pay at <accountservices@xplorpay.com>.

## Before sending your request

The form asks you to complete any final sales and refunds and close your last batch before sending it. Review the form's terms before signing: depending on the timing, you may receive one final month of billing, and an early termination fee may apply under your merchant agreement.

If you also use separate payment gateways or other third-party services, contact those providers directly to close their accounts.

## Complete and email the form

1. [Download the Close Merchant Account Request Form (PDF)](https://github.com/flowerbuddy/flowerbuddy-docs/tree/main/docs/assets/xplor-pay/Close_Merchant_Account_Request_Form_XP_01.2026.pdf).
2. Enter your **Business Name**, **Merchant Number**, **Merchant Phone**, and **Effective Date of Account Closure**.
3. Select a **Reason for Closure** and provide any additional detail. A reason is required.
4. Review the declaration above the signature. Have the authorized principal named in your Merchant Application/Agreement sign and date the form and enter their name. Xplor Pay requires a signed and dated form to close the account.
5. Attach the completed form to an email and send it to <accountservices@xplorpay.com>.

## Check that your request was received

You should receive a **case number** in response. The form says that if you do not receive a case number, Xplor Pay has not received your request. Follow up with Account Services at the same email address.

The form states that your merchant account will be closed five days after Xplor Pay receives the signed form. The case number acknowledges your request; it is not confirmation that the account has already closed.